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The Insurance Industry

A recent survey sponsored by Insurance Journal states that the quality of claims service continues to be the top factor in how independent agencies evaluate their carriers, although insurer’s financial strength ratings are now a much bigger concern for agents than in the past. Nearly half of those polled said financial strength ratings were critical – the jump likely reflects the recent dramatic instability in the entire financial services sector. The survey polled nearly 1,100 agents in all 50 states. “Agents placed the highest importance on things that matter to their customers, not themselves,” said Kevin Jenne, Project Manager for the research firm. “They clearly prioritized things such as claims service and pricing over the service and compensation they receive,” Jenne adds.

“Because the Ware Company represents a number of financially stable insurance carriers, we are able to concentrate on meeting the client’s risk management and protection needs – with seamless immunity from administrative and policy differences in carriers,” states Ed Kellam, President.

The types of accounts that Ware writes are frequently cases where the customer has had problems with their current provider agency. These clients can be labor intensive, and typically manufacture a unique or complex product.

“If it was easy, anyone could do it,” adds Ed. “Our success is apparent because we are technicians. Our competition simply does not have the knowledge, experience and precision that Ware possesses. Further, in today’s age, we have learned how to work harder, smarter and faster than other agencies. This is an edge that manifests directly to the client’s satisfaction and bottom line.”